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1. General Conditions of Use
• One meal for two people with a select menu.
• Includes a starter, main course, dessert, coffee and the Chef’s special offer.
• Drinks are not included.
• Some restaurants may offer a buffet only.
• Valid for 12 months from the date of your purchase.
• PRE-BOOKING is mandatory.
• More than 50 restaurants at Pousadas de Portugal and Pestana Hotels in Portugal.
2. On which dates are Vouchers not available for booking?
On December 24, 25 and 31 and Easter Sunday.
3. Where can I use the Voucher?
POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada Porto | Pousada Mosteiro de Guimarães | Pousada Viana do Castelo | Pousada Mosteiro de Amares | Pousada Caniçada, Gerês CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada Ria LISBON: Pousada Palácio Queluz | Pousada Castelo Palmela ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento Vila Viçosa | Pousada Convento Évora | Pousada Convento Arraiolos | Pousada Convento Beja | Pousada Marvão | Pousada Mosteiro do Crato | Pousada Castelo Estremoz ALGARVE: Pousada Sagres | Pousada Estoi | Pousada Tavira | Pousada Vila Real de Santo António AZORES: Pousada Forte da Horta MADEIRA: Pestana Churchill Bay
PESTANA COLLECTION HOTELS
NORTHERN REGION: Pestana Palácio do Freixo LISBON: Pestana Palace Lisboa – Allegro Bar | Pestana Cidadela Cascais – Taberna da Praça and Maris Stella
PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa MADEIRA: Pestana CR7 Funchal
PESTANA HOTELS & RESORTS
NORTHERN REGION: Pestana Douro Riverside | Pestana Porto - A Brasileira LISBON: Pestana Cascais | Pestana Sintra Golf | Pestana Rua Augusta Lisboa ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor South Beach | Pestana Alvor South Beach – Sea Deck | Pestana Viking | Pestana Vila Sol AZORES: Pestana Bahia Praia MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Vila Lido Madeira | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village
4. How do I obtain my Voucher once I have paid?
You can receive your Voucher either in digital or physical format. Just select one of the options at the time of your purchase on pestana.com. Digital Vouchers are sent to the email address provided immediately. If you opt for a physical Voucher, it will be delivered free of charge within 72 hours. You can also buy them at any Pousada de Portugal or Pestana Hotel in Portugal.
Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only be processed on the first subsequent working day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.
5. How do I book?
You MUST PRE-BOOK if you wish to use a Voucher.
You should contact the Pousada de Portugal or the Pestana Hotel in Portugal to check availability and then proceed with your booking. When booking, check whether the option is a select menu or a buffet to ensure that the booking is in accordance with your expectations. The booking code can be found next to the barcode on the back of the box. You MUST present the Voucher at the time of use.
6. How long are Vouchers valid for? Can they be extended?
Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.
7. Can I exchange or return my Voucher after I have completed my purchase?
Vouchers cannot be exchanged or returned once redeemed. You can exchange your Voucher up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Voucher. We do not exchange Vouchers purchased at retail outlets. Vouchers cannot be exchanged for cash or for any product or service other than that purchased. You can return Vouchers up to 15 days after the date of your purchase.
The Pestana Hotel Group may temporarily or definitively close Hotels or Pousadas de Portugal due to reasons of force majeure. Voucher conditions are subject to change with no prior notice.
