Accessibility

Requirement

Indicative example

a) Ensuring accessibility of the products used in the provision of the service, under the terms described above

No example is provided.

b) Providing information on the operation of the service and, where products are used in the provision of the service, on their connection with those products, as well as on their accessibility characteristics and interoperability with assistive technologies and features, and such information must:

i) Be available through more than one sensory channel.

Provide electronic files that can be read by a computer equipped with screen readers so that blind users can access the information.

ii) Be presented in an understandable way.

Use consistent terminology or a clear and logical structure so that people with cognitive disabilities can better understand the information.

iii) Be presented in a way that is perceivable to users.

Provide subtitles when a video with instructions is displayed.

iv) Provide content in text formats that allow other auxiliary formats to be generated, which can be presented in different ways by users and through more than one sensory channel.

Allow the file to be used by blind users by printing it in Braille.

v) Be presented in an appropriate size and font, taking into account the foreseeable conditions of use, with sufficient contrast, as well as adjustable spacing between characters, lines and paragraphs.

Allow the text to be read by visually impaired users.

vi) Supplement non-textual content with an alternative presentation of that content.

Decode a diagram using a textual description that identifies key elements or describes essential actions.

vii) Provide the electronic information necessary for the provision of the service in a coherent and appropriate manner, making it perceivable, operable, understandable and robust.

When a service provider supplies a USB key with information about the service, ensure that the information is accessible.

c) Make websites, including the corresponding online applications and services integrated into mobile devices, including mobile applications, accessible in a coherent and appropriate manner, making them perceivable, operable, understandable and robust.

Provide a textual description of images, make all functionalities available via a keyboard, give users sufficient time to read, ensure content appears and functions in a predictable way, and ensure compatibility with assistive technologies, so that users with different disabilities can read and interact with a website.

d) Where support services (technical assistance services, call centres, technical support, brokerage services and training services) are available, provide information on the accessibility of the service and its compatibility with assistive technologies, using accessible modes of communication.

No example is provided.

Additional accessibility requirements relating to specific services

g) E-commerce services

i) Provide information about the accessibility of the products and services being sold, when such information is provided by the economic operator responsible.

Ensure that available information on the accessibility characteristics of a product is not suppressed.

ii) Guarantee the accessibility of identification, security and payment features when they are part of a service rather than a product, making them perceivable, operable, understandable and robust.

Allow the payment service user interface to be available via voice so that blind users can make online purchases independently.

iii) Provide identification methods, electronic signatures and payment services that are perceivable, operable, understandable and robust.

Ensure that identification dialogues are displayed on a screen that can be read by screen readers, so that they can be used by blind users.

The accessibility of the features, elements and functions of the services complies with the accessibility requirements applicable to those features, elements and functions set out in the sections of this Annex relating to services.

No example is provided.