Vouchers - Frequently Asked Questions

Valid for stays
• From 3 January to 31 May and from 1 October to 14 December at Pestana Pousadas de Portugal and Pestana Collection Hotels
• One night at weekends (Friday and Saturday) and on the eve of public holidays and public holidays
• Two nights during the week (Sunday to Thursday)
Vouchers can only be used for one night at some Pousadas de Portugal, while they can be used for two nights at the remainder.
Vouchers can only be used for one night at Pestana Collection Hotels.

Valid for a discount (the amount of the Voucher is deducted from the flexible rate)
•Vouchers can be used for a discount on any date at Pestana Hotels & Resorts and Pestana CR7 Hotels in Portugal
• Vouchers are valid for a discount at Easter (Wednesday to Sunday), from 1 June to 30 September and from 15 December to 2 January at all Pousadas de Portugal and Pestana Collection Hotels
• If you intend to make a booking for more than two guests for two nights, you can use a Voucher for a discount on any type of room

2. Where can I use a Voucher for a one-night stay?

ONE OR TWO NIGHTS

PESTANA POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada Mosteiro de Guimarães | Pousada Viana do Castelo | Pousada Mosteiro de Amares | Pousada Caniçada, Gerês | Pousada Valença do Minho | Pousada Bragança CENTRAL REGION: Pousada Serra da Estrela | Pousada Viseu | Pousada Ria LISBON: Pousada Palácio Queluz | Pousada Castelo Palmela | Pousada Vila Óbidos ALENTEJO: Pousada Castelo Alcácer do Sal | Pousada Convento Vila Viçosa | Pousada Convento Arraiolos | Pousada Castelo Estremoz | Pousada Convento Beja | Pousada Marvão | Pousada Mosteiro do Crato ALGARVE: Pousada Sagres | Pousada Vila Real de Santo António AZORES: Pousada Forte da Horta | Pousada Forte Angra do Heroísmo MADEIRA: Pestana Churchill Bay

ONE NIGHT

PESTANA POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada Porto - Rua das Flores LISBON: Pousada Lisboa | Pousada Alfama | Pousada Castelo Óbidos ALENTEJO: Pousada Convento Évora ALGARVE: Pousada Palácio de Estoi | Pousada Convento Tavira

PESTANA COLLECTION HOTELS
NORTHERN REGION: Pestana Palácio do Freixo | Pestana Vintage Porto LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

3. Where can I use Vouchers as a discount?

PESTANA POUSADAS DE PORTUGAL
NORTHERN REGION: Pousada Porto - Rua das Flores LISBON: Pousada Lisboa | Pousada Alfama | Pousada Castelo Óbidos ALENTEJO: Pousada Convento Évora ALGARVE: Pousada Palácio de Estoi | Pousada Convento Tavira

PESTANA COLLECTION HOTELS
NORTHERN REGION: Pestana Palácio do Freixo LISBON: Pestana Palace Lisboa | Pestana Cidadela Cascais

PESTANA HOTELS & RESORTS
NORTHERN REGION: Pestana Douro Riverside | Pestana Porto - A Brasileira LISBON: Pestana Cascais | Pestana Lisboa Vintage | Pestana Sintra Golf | Pestana Rua Augusta Lisboa ALGARVE: Pestana Alvor Praia | Pestana Dom João II | Pestana Alvor South Beach | Pestana Viking | Pestana Vila Sol AZORES: Pestana Bahia Praia MADEIRA: Pestana Carlton Madeira | Pestana Casino Park | Pestana Promenade | Pestana Grand | Pestana Vila Lido Madeira | Pestana Village | Pestana Miramar | Pestana Quinta do Arco | Pestana Fisherman Village

PESTANA CR7 HOTELS
LISBON: Pestana CR7 Lisboa MADEIRA: Pestana CR7 Funchal

4. What does using a Voucher for a discount mean?

At times, or at Pousadas and hotels where Vouchers cannot be used for a one-night stay, the face value of the Voucher can be deducted from the amount of the flexible rate in force. When booking, the amount to be paid will automatically appear once the value of the Voucher has been deducted. Vouchers cannot be used for a discount on promotional rates.

5. How do I obtain my Voucher once I have paid?

You can receive your Voucher either in digital or physical format. Just select one of the options at the time of your purchase on pestana.com. Digital Vouchers are sent to the email address provided immediately. If you opt for a physical Voucher, it will be delivered free of charge within 72 hours. You can also buy them at any Pousada de Portugal or Pestana Hotel in Portugal.

Payments made through an ATM can take up to 48 hours to be processed (working days). If you pay through an ATM at the weekend, payment confirmation will only be processed on the first subsequent working day, meaning your Voucher will only be sent after this date. There are no deliveries at weekends.

6. How do I book?

You MUST PRE-BOOK if you wish to use a Voucher.
1. Go to the pestana.com website
2. Choose a Pousada de Portugal or Pestana Hotel in Portugal
3. Choose your dates
4. Type the number found next to the barcode into the “Code/Voucher” field
5. Complete the booking

You MUST present the Voucher at the time of use. Failure to do so will result in your stay being charged in accordance with the rate available on pestana.com.

7. Can I use a Voucher to book for more than two guests?

Each Voucher is valid for a one-night stay in a Standard room for two guests. In the case of more than two guests and up to two nights, the Voucher will be valid for a discount for any type of room, subject to availability.

8. Can I cancel a booking with a Voucher?

Bookings can be cancelled up to 48 hours before check-in. There is no limit on cancellations within the 12-month validity period. If you do not ask us to cancel your booking up to 48 hours before check-in and you fail to show up, your Voucher will be considered as used.

9. Can I make a booking while the Voucher is valid and stay at the Pousada/hotel after the 12-month period?

No. You need to check out within the 12-month validity period, after which your Voucher will have expired.

10. Am I entitled to an extra bed?

Vouchers are valid for two guests in a Standard room. If you intend to book for more people, including children, your Voucher will be valid to obtain a discount.

11. How long are Vouchers valid for? Can they be extended?

Your Voucher is valid for 12 months and cannot be extended. It will be cancelled automatically once the expiry date has passed.

12. Can I exchange or return my Voucher after I have completed my purchase?

Vouchers cannot be exchanged or returned once redeemed. You can exchange your Voucher up to 30 days before it expires. The amount of the exchange must be greater than the amount of the original purchase upon presentation of your invoice, and it will be processed at the amount of the initial cost of the Voucher. We do not exchange Vouchers purchased at retail outlets. Vouchers cannot be exchanged for cash or for any product or service other than that purchased. You can return Vouchers up to 15 days after the date of your purchase.

The Pestana Hotel Group may temporarily or definitively close Hotels or Pousadas de Portugal due to reasons of force majeure.
Voucher conditions are subject to change with no prior notice.