Frequently Asked Questions

  • faq-reservas

    Reservations - Make and/or Cancel

    Questions related to the benefits of booking online, how to make a booking on our website, make a special request, book an accessible room, cancellation and changes to reservations and cancellation policies.

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  • faq-criancas

    Reservations with children

    Questions related to pricing policy for children, Kids Club, adding extra beds and children's activities.

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  • Pricing, Promotions and Payment

    Questions related to the best guaranteed price and its procedures, promotions found on the website, payment terms, website security and credit card usage.

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  • faq-estadias

    Stay

    Questions related to times and documents to provide at check-in and check-out, loss of property at the hotel, comments on your stay, animal policies, Hotel location and services.

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  • Pestana Guest Club

    Questions about the PGC loyalty programme, its benefits, how to join, how to use and password recovery here.

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  • Vouchers - Frequently Asked Questions

    Questions related with vouchers, where to use, how to use, delivery and returns or exchanges.

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